Troubleshooting uploads, exports and performance

• Upload rejected: check the file type (JPEG, PNG, WebP, GIF, AVIF or SVG) and your plan's size limit.
• Export failed: try a smaller size or a different format; very large designs can exceed browser memory.
• Fonts look wrong in an export: wait for the design to finish loading, then export again.
• Editor feels slow: close other heavy tabs, and prefer a recent version of Chrome, Edge, Firefox or Safari.
• Changes not saving: check your connection. Changes are kept on your device and sync when you're back online.

Still stuck? Contact us from the Help menu and include what you were doing, your browser and device.